对于交期的投诉 Delivery Time Complaints

交期的投诉，是经常会碰到的。订单生产中有很多不稳定因素，而且客户也经常在订单操作中提出这样或那样的修改意见，这在时间上难以控制。还有货代和船公司，也有可能推迟船期，甚至有爆仓、甩柜的情况出现。这就需要业务员在收到投诉时，第一时间了解和调查清楚具体情况，给客户及时的反馈。

To: Amanda Kinston

From: Leo Hu

Subject: Shipment delay

Dear Amanda,

Well received your claim for late delivery time. However, there are several reasons for this result.

Firstly,we received the L/C draft approximately 20 days after PO received. And we could do nothing but waiting for your L/C opening

Secondly,revising artwork according to your request takes more than 3 days for confirmation. And we couldn't do the mass production before getting your final approval.

Thirdly,your forwarder advised us that you already confirmed the shipping date and cargo cut-off date, and haven't doubted about this.

In some respects, we're also partially to blame. As a matter of fact,we could inform you some more days ago before shipment, and our colleagues for order follow-up should also pay more attention to your or-ders.

In the near future I'm sure that we'll keep the channels of our communication open and avoid any potential danger for our business.

Thanks and best regards,

Leo

Useful Expression(活学活用)

1、The fault lies with our company for not re-checking the shipping date with you.

没有跟您再次确认船期是我们的错。

2、We're willing to accept part of the blame.

我们愿意承担部分责任。

3、There are several reasons for this delay.

关于(订单交货的)延误，是有一些原因的。

4、I'm sorry to inform you about the shipment delay on such short notice.

我很抱歉这么仓促通知您，船期需要延迟。

5、To recap,we won't accept any additional charge for this delay

简单来说，对于这次延误我们不会承担任何额外的费用。